
AI Alone Won't Fix Customer Service: EY Urges Operational Redesign
EY warns that simply using AI tools won't transform customer service; companies must redesign operations and workforce capabilities for real results.
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EY warns that simply using AI tools won't transform customer service; companies must redesign operations and workforce capabilities for real results.

S&P Global reveals how AI will expand the industrial robotics market, though robot manufacturers might gain less than their customers.

Researchers discover a rare, blue-shining scorpion species, Liocheles similipalensis, in Odisha's Similipal Tiger Reserve.

Top AI adopters see over 50% KPI gains in customer service, but an EY report reveals value realization remains uneven across enterprises.

McKinsey reports that 'executive AI' can capture leadership knowledge, reducing CEO burnout and improving company-wide efficiency.

Defence Minister Rajnath Singh visits Trishakti Corps in Sukna to review LAC infrastructure and combat readiness ahead of Diwali.

A McKinsey report warns that AI is shrinking the window to fix software flaws, urging companies to overhaul cybersecurity to survive.

Jefferies warns of a potential AI investment peak and mid-cycle correction while raising India's portfolio allocation to 14%.

The Delhi High Court orders the removal of deepfake videos targeting Rekha Gupta, ruling that political satire cannot destroy personal dignity.

Indian government sources clarify the satcom licensing process after Elon Musk alleged market entry barriers for Starlink.

San Francisco-based Smallest AI appoints banking veteran Siddharth Sharma to lead BFSI growth in India following a $21 million funding round.

Minister Ashwini Vaishnaw reveals India's plan to become the global AI application capital and updates on indigenous GPU chip development.

A McKinsey report reveals over half of consumers use AI for wellness, but 40% of US users fear inaccuracies and still prefer human doctors.

Mira Murati's Thinking Machines unveils Inkling 2 Small, a 594B parameter model excelling in agentic coding and vision.

US stock markets crash as concerns over AI investment slowdown and Democratic election gains erase trillions in value.

Researchers at IIT Guwahati employ drones and AI to decode the chaos of Indian roads, creating new models to predict traffic movement.

A joint FICCI-EY paper warns that air pollution caused 2 million deaths in India in 2023, calling for year-round health-led strategies over seasonal panic.

Discover the best gear for the holidays. From the screenless Google Fitbit Air to ACT Stream TV 4K, here is a detailed festive season tech review.

Rising memory costs driven by AI could spike low-end smartphone prices by 30%, potentially boosting the second-hand device market.

OpenAI is acquiring Pierre Computer Company to integrate advanced developer tools into Codex and enhance AI agents for software development.

I4C and CERT-In alert banks and NBFCs about AI-driven cyber frauds causing multi-crore losses through automated fund disbursement systems.

CM Samrat Choudhary chairs a high-level meeting to implement a paperless e-Cabinet system in Bihar, emphasizing the integration of AI for better governance.

India launches VISTAR scheme with Rs 4,371 crore to modernize data collection using AI and conduct the 8th Economic Census.

PM Modi welcomes the VISTAR scheme to transform India's statistical system using AI and micro-level data for better governance and policy.