Spree Hospitality Hits High Note With Massive NPS Score
EaseMyTrip's Spree Hospitality achieves a remarkable Net Promoter Score of 96 in Q2, highlighting its commitment to guest experience and quality.
In a significant boost to its hospitality ambitions, EaseMyTrip’s subsidiary, Spree Hospitality, has reported an impressive Net Promoter Score (NPS) of 96 for the second quarter (Q2) of FY27 and 95 for the first half (H1) of the fiscal year. This high score underscores the company's aggressive focus on guest satisfaction and operational excellence as it scales its presence in the hotel sector.
A Commitment to Guest Experience
The achievement is seen as a validation of Spree Hospitality's strategy to prioritize service delivery over mere expansion. By maintaining a high NPS, the company is demonstrating that its growth is backed by a strong foundation of guest trust and consistent quality across its portfolio.
The company operates under a philosophy of "DO MORE," emphasizing the role of on-ground teams in creating memorable stays for visitors. This approach aims to ensure that as the portfolio grows, the quality of the experience remains uncompromised.
Leadership Perspectives on Growth
Rikant Pittie, CEO and Co-Founder of EaseMyTrip, emphasized that growth in the hospitality industry is meaningless without a corresponding focus on the quality of the guest experience. He noted that Spree Hospitality's recent performance is a direct result of focusing on operational excellence and consistent service standards to create lasting value.
Adding to this, Sagar Khurana, Chief Operating Officer of Spree Hospitality, stated that the company does not measure success solely by the number of hotels added to its list. Instead, the focus is on how welcomed and cared for the guests feel. He credited the high NPS scores to the commitment and individual ownership shown by the teams across all properties.
Top Performers and Standout Properties
Within the Spree Hospitality group, certain properties and individuals have emerged as benchmarks for excellence during H1 FY27:
- ZiP By Spree Hotels Chakan: This property recorded the highest NPS in the entire group for the first half of the year, reaching a stellar 98.56.
- Sabiya (Spree Hotel Meerut): Recognized under the "Star Behind the Smiles" initiative, Sabiya was named the best performer for her dedication to providing warm and attentive guest services.
The Road Ahead
As Spree Hospitality continues to expand its footprint, the company plans to maintain its momentum by focusing on guest feedback, consistent service standards, and the recognition of its staff. The results from Q2 and H1 FY27 serve as a blueprint for the company's goal of balancing rapid business scaling with high-quality hospitality.