Jupitice AI-powered ODR platform resolves 1.16 lakh disputes and hosts 80,000 hearings
Jupitice Justice Technologies has reached a major milestone with its AI-powered Online Dispute Resolution (ODR) platform. The company announced that it has successfully resolved over 1.16 lakh cases and conducted more than 80,000 hearings for its diverse range of clients.
This achievement is supported by an extensive network of more than 3,000 arbitrators and conciliators. For large organizations dealing with massive volumes of disputes, these figures represent a fundamental shift in how legal matters are handled in the modern era.
A Digital Transformation in Dispute Resolution
Dispute resolution is currently undergoing a significant transformation. The process is moving away from fragmented, paper-reliant methods toward an integrated digital workflow. This new system manages every step of a matter, from the initial filing to hearings, evidence submission, and final resolution.
Jupitice's ODR platform integrates negotiation, conciliation, mediation, and arbitration into a single, unified system. It is specifically designed for banks, NBFCs, fintech companies, and insurance providers that require consistency and strict control over large-scale dispute management.
Comprehensive End-to-End Capabilities
The platform offers a wide array of features to ensure seamless legal processes. These end-to-end capabilities include smart case management, automated notice creation and tracking, and digital hearing rooms. It also manages witness attendance, the appointment of neutrals and arbitrators, and the execution of legal agreements and awards.
To support these complex workflows, the platform provides several specialized tools:
- Back-office tools for case allocation, scheduling, and role management.
- Stakeholder dashboards that offer real-time oversight of all actions and case progress.
- Blockchain-backed records, digital signatures, and audit trails to ensure integrity.
- An AI layer that assists with document analysis, transcription, translation, drafting, and summarisation.
While the AI assists with various tasks, decision-making and procedural responsibility remain strictly with the authorized human stakeholders involved in each matter.
Driving Efficiency in Banking and Finance
Ms. Mansi Omar, the Co-Founder and Chief Strategy Officer of Jupitice Justice Technologies, noted that ODR is no longer just an alternative to traditional litigation. She stated that it is becoming the core infrastructure used by enterprises to manage risk and resolve disputes at a massive scale.
According to Ms. Omar, the platform connects the entire dispute lifecycle on one system, which builds trust for institutions handling high-stakes matters. She highlighted that there is strong traction across banking and NBFC portfolios, where faster resolutions directly improve recovery timelines and reduce litigation costs.
Proven Results and Future Vision
Currently, the platform is utilized by 22 clients, consisting of 8 institutions and 14 enterprises. The data shows highly efficient outcomes, including a 99% case closure rate, an 80% settlement rate, and a 75% success rate.
Its configurable architecture allows organizations to tailor their workflows, approvals, and roles to meet specific regulatory or operational needs. Guided by a vision to deliver justice directly to people's doorsteps, Jupitice continues to build the digital infrastructure necessary for courts, governments, and enterprises to modernize legal delivery through secure technology.