eSanjeevani Hits Massive 50 Crore Teleconsultation Milestone
India's eSanjeevani telemedicine platform achieves a massive landmark with over 50 crore consultations, bridging the healthcare gap for rural India.
India’s digital healthcare revolution has reached a historic peak. The National Telemedicine Service, eSanjeevani, has officially crossed the monumental landmark of 50 crore teleconsultations. Spanning all 36 States and Union Territories, the platform has recorded a cumulative total of 50,00,92,730 consultations, marking its position as the world’s largest telemedicine implementation in primary healthcare.
The milestone was officially achieved on September 15, signaling a massive shift in how citizens across the country access medical expertise. By breaking down the barriers of geography and distance, eSanjeevani has become a lifeline for those living in remote and underserved regions, bringing doctors directly to the doorsteps of those who need them most.
A Digital Network of Unprecedented Scale
The sheer scale of the eSanjeevani ecosystem is staggering. To maintain this level of service, the platform operates through a massive network of digital and physical touchpoints. Currently, the service supports:
- 1.42 lakh+ Ayushman Arogya Mandir spokes
- 19,473 medical hubs
- 901 online OPDs
- 2,41,923 registered healthcare providers
To ensure inclusivity, the platform is available in 15 different languages, including English and 14 Indian regional languages. This linguistic diversity has helped drive a daily volume of approximately 2.5 to 3 lakh consultations. The platform's capacity was put to the test during peak periods, with its highest single-day utilization reaching a massive 6,30,315 consultations.
Who is Using eSanjeevani?
The data reveals a significant trend in how telemedicine is being utilized by different demographics in India. The platform has proven particularly vital for groups that face the highest logistical challenges in accessing physical hospitals.
Key User Demographics:
- Women: Account for 57.14 per cent of the total utilization, highlighting the platform's role in providing convenient healthcare access for women.
- Older Citizens: Citizens aged 46 and above make up 40.15 per cent of consultations.
- Senior Citizens: Specifically, those aged 60 and above account for 16.25 per cent of the total usage.
AI Integration and Future Frontiers
eSanjeevani is not just growing in numbers; it is also evolving through cutting-edge technology. The platform has recently integrated an Artificial Intelligence-powered Clinical Decision Support System (AI-CDSS). This tool assists healthcare providers during consultations, enhancing the quality, consistency, and efficiency of clinical decisions. This technological leap earned the platform the Gold Award under the National Awards for e-Governance 2026.
Furthermore, the service has been integrated with the Emergency Response Support System (ERSS)-112. This linkage ensures that emergency medical response services are better connected to remote medical expertise, creating a more coordinated approach to urgent healthcare needs.
Expanding to Specialist Care
While eSanjeevani began with a focus on primary healthcare, it is now aggressively expanding into specialist domains. The platform is rolling out patient-to-doctor teleconsultation services for specific specialties through premier government institutions. Currently, patients can access specialist consultations remotely from their homes through:
- AIIMS Jodhpur
- AIIMS Jammu
- AIIMS Patna
This expansion into tertiary care is expected to drastically reduce the need for patients to undertake long-distance travel and endure long waiting periods at major medical facilities, further democratizing access to India's best medical specialists.