Ai+ Smartphone to expand service network to 1,000+ points and launch exclusive Delhi centre
Ai+ Smartphone is significantly strengthening its after-sales experience in India through a massive expansion of its service infrastructure. The brand has announced plans to grow its service network to more than 1,000 service centers across the entire country.
To complement this physical growth, the company is also introducing the Ai+ Assistance App. This new unified digital platform is designed to bring device support, service bookings, ticket tracking, and troubleshooting assistance together into one single place for users.
Expanding the physical service footprint
The upcoming expansion will add more than 200 new service centers to the brand's already existing network of over 800 service centers. This move is intended to further extend the brand’s after-sales reach across the diverse regions of India.
By growing both its physical and digital infrastructure, Ai+ aims to make the ownership experience more accessible, transparent, and consistent. This applies to every stage of the process, from the moment a customer raises a service request to the final tracking of its resolution.
The brand is set to establish its first exclusive Ai+ Service Centre in Delhi this Diwali. This upcoming Delhi facility will serve as the brand's first dedicated Service Centre in India. It will offer trained technical support, genuine spare parts, and standardized repairs to all customers.
In addition to hardware repairs, the Delhi center will provide software assistance, warranty support, and device setup services across the entire Ai+ smartphone portfolio. For common service requirements, the company is targeting turnaround times that range from same-day resolution to up to seven days, depending on the specific nature and complexity of the issue.
Digital support through the Ai+ Assistance App
Alongside the expansion of its physical service network, Ai+ Smartphone is introducing the Ai+ Assistance App to simplify the customer support journey. The goal of the app is to provide greater visibility across the entire service lifecycle for every user.
Through this dedicated app, customers will be able to access several essential tools and features:
Accessing device and warranty information
Locating nearby service centres
Booking specific service requests
Generating and tracking service tickets
Accessing troubleshooting assistance
By connecting this digital support experience with the expanding physical service network, Ai+ aims to give customers much greater convenience. The system is designed to help users identify an issue, raise a request, and track the resolution with ease.
Leadership vision and company background
Commenting on the announcement, Madhav Sheth, CEO of NxtQuantum Shift Technologies (the company behind Ai+ Smartphone), stated that building a smartphone brand goes beyond just the device itself. He noted that at Ai+, the ownership experience is where the real relationship begins.
"Crossing 1,000+ service touchpoints, establishing our first exclusive service centre and introducing the Ai+ Assistance App are important steps towards making support more accessible, transparent and dependable," Sheth said. He added that the focus is to ensure that reliable support is never far away, regardless of where the customers are located.
The launch of the exclusive Delhi Service Centre and the Ai+ Assistance App marks the next phase of the brand's after-sales expansion in India. This initiative reflects a commitment to ensuring that customer support extends well beyond the point of purchase and across the entire ownership journey.
NxtQuantum Shift Technologies is a deep-tech Indian company building secure, sovereign digital platforms for a digital-first world. Founded by Madhav Sheth, the company develops NxtQuantum OS, which is India's first sovereign operating system. The firm is committed to building technology that is designed, engineered, and developed in India while remaining globally competitive.
Ai+ Smartphone is a next-generation brand built in India that delivers reliable and high-performance mobile experiences. Powered by NxtQuantum OS, the brand focuses on delivering a clean design, long battery life, and trusted software performance. The company aims to keep prices accessible without compromising the user experience while creating a new standard for trust and accessibility through its Connected Ecosystem and AIoT products.